• Can I customize the gift box contents? 

Yes, you can definitely customize the gift boxes. There will be 5 steps from choosing the type of gift packaging (boxes or bags), decorative items (confetti, lights, etc), main gift, secondary gift items, and customized messages and colour options for ribbons. There are lots of freedom for you to customize for curated gift contents. 

• Do you offer personalized messages or greeting cards? 

Of course! We have greeting cards and also packaging sleeve where you can include the person’s name and customize the colour as well. Furthermore, we will have seasonal packaging sleeve and greeting cards for our festive seasons. 

• Can I request colour themes or specific aesthetics? 

The colour themes can be requested for the packaging sleeve, ribbons and also for the shredded paper in the box. We have variety of specific themes and aesthetics for you to choose from.

• Is there a minimum order quantity (MOQ)?

Don’t worry, the minimum order is one where you are free to customize the gift too. Doesn’t it sound great?

• Can I place multiple orders in one checkout? 

Yes, you can. If you have any question, feel free to WhatsApp or email us.

• What payment methods do you accept?

We accept credit and debit card, FPX payment method, Grab and also cash on delivery. (This statement may change depending on the payment integration)

• Is online payment secure? 

Yes, we use a secure payment gateway, where the transaction is completely safe and hassle free.

• Do you accept bank transfers or e-wallets?

We integrated e-wallets in the payment such as Touch ‘n Go e-Wallet. To avoid any confusion, we do not include the bank account detail. Yet, if you wish to do bank transfer, do contact us through WhatsApp.

• When will my payment be confirmed? 

Your payment will be confirmed upon successful checkout. You will also receive an email notification as a proof of purchase.

• Can I request an invoice or receipt? 

Yes, you will be notified with a receipt of payment. However, if you need an e-invoice, pls request us by writing an email or WhatsApp with the payment receipt. 

• How long does it take to prepare an order?

For personal orders, the order will take less than a day and it depends on the area for the delivery time. Kindly refer to stipulated delivery zone to check your order availability. 

• Do you offer corporate or bulk gifting?

Yes, of course. We offer corporate and bulk gifting. Kindly drop us a message in WhatsApp or write us an email for customized corporate gift.

• What is the minimum quantity for bulk orders?

The minimum quantity for bulk orders is 10. (Need to discuss on this)

• What is the timeline for corporate orders?

The timeline for corporate orders usually takes around 3 to 7 days, depending on the quantity of orders and the location of the receiver. For more information, please drop us a message on WhatsApp or write us an email. 

• Can we customize branding, logos, or inserts?

Yes, you can customize the logos and branding for the corporate orders. Kindly submit your logo or branding to our company for us to customize them for you. For inserts, if you have business cards to include them in the gifts, we request to send them to us so that we can insert them in the gift. 

• Do you provide sample boxes before confirmation?

Yes as we will send the videos and images of the boxes and arrangement of the gifts upon request. 

• Can gifts be delivered to multiple addresses? 

For now, we do not offer this type of delivery. Kindly send a convenient address for us to deliver the bulk orders to your doorstep. 

• Do you offer corporate invoicing and documentation? 

Yes, we will provide e-invoice upon request

• Do you accept returns or exchanges?

Kindly take note there’s no return or exchange of product once the order is placed and the payment is successfully done. 

• What if my item arrives damaged? 

We focus on safe packaging and delivery for to ensure zero damage. However, if there is any damage or scratches on product, kindly send us pictures and videos for a proof and we will notify you on the refund. 

• What if the gift is different from what I ordered?

Kindly send us the purchase details (the payment receipt) and the picture of received products to our WhatsApp. We will liaise with you soon.

• Are customized items refundable?

Kindly take note that the customized items are not returnable nor refundable unless there is an error from our side. 

• Are items fragile or sensitive to heat?

It depends on the customization of the gift items by the customers. Some of our gift items are fragile and sensitive to heat such as mugs, candle, etc. However, we will pack it safely and cautiously to avoid the damage of the products. 

• Are food or skincare items safe and certified? 

We make sure that all of our food items are halal and certified. To maintain the quality and mission of our company, we will not sell any uncertified and harmful products. 

• Do products have expiry date?

Food items have expiry dates on the packaging itself. 

• Are your products handmade or curated?

Some of our products are handmade and some are curated. 

• Is your packaging reusable?

Yes, most of gift packaging like boxes and bags are reusable. 

• Can I request minimal packaging?

Yes, we have minimal packaging options like free goodie bags and no customization. You are free to choose the main and secondary gift items and skip the curated messages sections. 

• What personal data does Givana collect?

For smooth delivery, we collect data such as:

1. Name of the sender
2. Contact number of the sender
3.  Mailing and shipping address
4. Email address
5. Name of the receiver
6. Contact number of the receiver

Email address will be used for marketing purpose such as sending promotions and newsletter. However, we will only use this information upon the agreement by the user. 

• Why do you collect personal information? 

We do collect personal information for marketing purposes by sending newsletter, latest promotion and notification on festive seasons’ gifting arrival. However, we will not reveal any of your information to the third parties. 

• How is my personal data stored and protected?

Your personal data is complied under the data protection policy and Malaysia Personal Protection Act. We store your data in our secured database where it will not be leaked to any third parties. For any sharing of data (if required), we will personally notify and secure an agreement from you before sharing it to other third parties. 

• How can I request access or deletion of my data?

Do send us an email for your data access and deletion, so that we can help you in the process. However, kindly take note as we still need your basic data such as your name and email address for invoicing purposes.

• Can I request a fully bespoke gift?

For now, fully bespoke gift is not available as we are focusing more on customized gift items and messages. However, we will launch this concept in the near future and we will announce it on our website and social media channels. Stay tuned!

• Do you handle urgent or last-minute requests?

The last-minute requests depend on the complexity of the orders. For example, the factors affect these requests are:

1. Location of the receiver
2. Number of total items per gift box
3.  Types of customizations

For an urgent request, kindly call us on provided contact number. 

• Can I exclude certain items due to allergies or preferences?

Sure, you can exclude the products that that causes allergies or if you have specific preferences (such as vegan). As our products focus on customization, you can omit the products that may not suit your preferences. You will only be charged for the products you include in the gift.

• Can I include my own item in the gift box?

To include your own item in the gift box, we need to check the size and the content of the product to fit our sizes of packages. Kindly contact us for more information.

• How can I contact Givana?

You may contact us via WhatsApp or write us an email.

• What are your customer support hours?

You may reach us from 9am to 7pm for immediate response from Monday to Saturday. Otherwise, kindly leave a message and we will respond as soon as we can.

• I wish to do an affiliate marketing with your product and brand? How to reach Givana?

Kindly reach us through email by sending your social media accounts for us to take a look. We will contact you once we check your profile. 

• What is Givana

Givana (Givana Enterprise) is an online based gift shop where it focuses on curated and customized gift items where customers experience freedom on creating their own customized gift by exploring and choosing from the packaging, decorations, gift items and customized messages. 

• Is Givana suitable for meaningful, heartful gifting?

Of course, Givana is suitable for meaningful and heaftful gifting as we have sections allocated for themes and intentions. Besides, we do also have gifting for festive seasons and occasions. Do explore our website for interesting themes and concepts. 

• Can I send gifts anonymously?

Yes, you can. However, for the safety of the receivers, we may need check the items (if you want to include your own item). We still need your details for our record but we will send the gift anonymously to the receiver. 

• Do you help with gift ideas if I’m unsure?

Sure, why not? We will advise you according your need and intention and customize them accordingly. You can contact us for more details through pur contact.